Privacy Policy

Privacy Policy

This privacy statement is provided by Able Group Pty Ltd ABN 95 891 502 620. Contact details are provided below under ‘Privacy Complaints.’

Able Group Privacy Policy

Our commitment to your privacy

At Onyx Fine Instruments (Able Group), we take your privacy seriously. We not only comply with Australian legislation, but we endeavour to do our best above what is merely required. Below is the Who, What, When, Where, Why, and How of the privacy of your personal information at Able. We hope that you find it informative.

Who has access to the information we collect

Only those members of staff who need your information for a specific purpose for which we’ve given you prior notice have access to your information. There are team members in Customer Service, Operations (Warehousing and Dispatch), Marketing, Finance, and IT with access. Please be aware that we have strict procedures in place to access your information only when needed.

What information we collect

Most of the information we collect relates to processing your order, updating you on offers that might interest you, and any subscriptions you have with us. This information includes your name, business name, shipping address, phone number, email, and your purchasing history with us. We may also ask you for information regarding your purchasing habits, feedback relating to our products and services, and other business-related information so that we can understand you better as a customer. This helps us stay relevant and valuable to you. We do not store any of your credit card details.

When we share your information

We may need to pass your personal information to third-party service providers to fulfill your orders. Our third-party service providers include those companies that assist us with mail and delivery, security, banking, payment processing, or technology services.

In exceptional circumstances, for example, if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.

Where you can access and update your information with us

If you would like to access a copy of your personal information from us at any time, you can contact our privacy officer via email or call us on 1800 73 1300.

Why we collect information

We need the information we gather from you to process your order, complete transactions on your behalf, and deliver our products to you. We also use the information to maintain our quality service and offer offers that may appeal to you more. This helps us ensure that we are being as close to as valuable to you as you are to us.

How we collect this information

We store your login, user information, and order details at the time of registration or as you so update them on our site. This saves you from having to fill this information out every time you want to place an online order with us. We may also collect and store information regarding your purchasing habits or other business information related to purchases when you order from us, when we talk to you, or when you email us. This information helps us give you the best offers possible and helps tell us what we should do for you and our other customers.

Further details

Accuracy of Personal Information

We maintain the accuracy of your information as best we can, but our information is only as good as what you give us. If you see any inconsistencies or inaccuracies in your information, please make the change yourself using your online account and notify us via email, or you can call us at 1800 73 1300, and we will assist you in updating your information.

Giving us Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.

Our Use of Cookies

A cookie is a small amount of information sent from a web server to your computer when you use our website. This information does not personally identify you unless you register with us. Our website uses cookies to deliver a personalized experience for you, offering items that interest you and delivering content that suits you.

Our cookies can contain information such as your username and how often you visit our site each month. The only personal information a Cookie contains is the information you provide (excluding passwords and sensitive financial details). Cookies cannot access other files on your hard drive.

There are two types of Cookies that Able Group may use: a persistent Cookie and a session Cookie. A persistent Cookie is entered by your web browser into the “Cookies” folder on your computer and remains in your Cookies folder after you close your browser. Your browser may use persistent cookies on subsequent visits to the site. A session Cookie is held temporarily in your computer’s memory and disappears when you close your browser or shut down your computer. ONYX Fine Instruments (Able Group) may also use web “beacons” (also called “clear GIFs” or “pixel tags”) in conjunction with Cookies for the same reasons. Web beacons are small strings of code placed on an internet page.

Links to other sites

ONYX Fine Instruments has no control over the privacy practices of sites linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting and their privacy policy.

Direct marketing by mail and email

You consent to your personal information being included in a database for direct marketing by ONYX Fine Instruments (Able Group). If you do not wish to receive marketing material from us, you can opt-out or unsubscribe by contacting our Customer Service Team by email, phoning 1800 73 1300, or clicking the ‘unsubscribe’ link in the email you wish to opt out of. All electronic communications from ONYX Fine Instruments allow you to opt-out via an ‘unsubscribe’ link.

Changes to our privacy policy

Our privacy policy may be reviewed and updated occasionally in line with customer expectations and legislative changes.

Privacy Complaints

If you are concerned with how your personal information has been handled, please contact or write to us. If your personal information needs to be managed appropriately, we will take steps to remedy your concerns in a reasonable time.

Attn: Privacy Officer – Able Group HQ

24 Sorbonne Cres, Canning Vale, WA 6155